Troubleshooting should be more than just figuring out what went wrong and how much it will cost to fix. It should also include a proactive approach, with recommendations on how to prevent the same thing from happening again. After all, who wants to pay for the same repair twice, three times. Or worse, who wants to deal with the loss of time and business as the result of a second or third round of hacking or a database or network crash.
At PC CHINA, we offer a proactive approach to troubleshooting. We'll go onsite and diagnose, document and fix problems, end-to-end from the simple printer jam to the most complex infrastructure issues. But we will also spend time explaining what went wrong—without assigning blame—and educating staff on prevention—not just for the problem but also for other areas of potential risk.