Troubleshooting should be more than just
figuring out what went wrong and how much it
will cost to fix. It should also include a
proactive approach, with recommendations on how
to prevent the same thing from happening again.
After all, who wants to pay for the same repair
twice, three times. Or worse, who wants to deal
with the loss of time and business as the result
of a second or third round of hacking or a
database or network crash. For
example, one of the greatest, yet often
underestimated, risks to small business is
public access to company computers through the
Internet. We can help your small business
At PC CHINA, we
offer a proactive approach to troubleshooting.
We'll go onsite and diagnose, document and fix
problems, end-to-end from the simple printer jam
to the most complex infrastructure issues. But
we will also spend time explaining what went
wrong—without assigning blame—and educating
staff on prevention—not just for the problem but
also for other areas of potential risk.