Unlimited and Instant, Remote
support
Our headquarters is
staffed to immediately respond to your requests.
When requested we are instantaneously in your
systems resolving your issues while you watch our
progress. Many times we can resolve your issues
without compromising your
productivity.
Unlimited Onsite
Support
Our experienced and
talented team of field technicians trained in all
aspects of information technology. We’ll respond
quickly to service requests that require on-site
attention. If we can not resolve your issue
remotely a field technician is dispatched
immediately, fully briefed and equipped to resolve
your issue. We have guaranteed onsite response
times of 2 hours or less for emergency
issues.
Personalized
support
A senior account manager
is assigned to every PC CHINA Customer. Your senior
account manager is available to you at all times
providing you with any details or answers to any
questions you might have.
Remote
Server and Network Monitoring and
Management
Proactive monitoring
and management of mission critical, hardware and
software systems. Your company's potential IT
issues are identified before they create a
problem. Your business receives instant support
without disruption. Our primary goal is zero
downtime. Preventative maintenance is one of our
most effective tools.
On-Site and
Offsite Backup Services
PC CHINA
will provide offsite backup
service; you'll know that your data is
safe and secure. Each night we back up your
critical data to 2 different data centers placed
in 2 geographical locations. This provides another
level of redundancy and security. Onsite backups
are also recommended, configured and supported as
part of the PC CHINA agreement.
Antivirus Protection and
Prevention
PC CHINA clients are
protected from harmful viruses that have plagued
so many computers and networks recently. Under PC
USA, you will have the most up to date virus
protection and virus definitions
available.
Managed Firewalls and
Security
Keep your data secure and
available to only those with registered access.
Via your company's Internet connection, secure
information and resources are made available using
the security of a firewall,
network security policies, and file system
security.
Employee
Tracking
With PC CHINA
employee tracking, we can track
and log your employees' application and internet
in order to reveal you productivity leaks. If you
are concerned with Internet abuse we can seal
those leaks for you with the use content
filtering and
web filtering.
Remote Access and
Collaboration
Whether you are at a
client site, out-of-town seminar or working from
home, PC CHINA clients have access to their
corporate IT resources through our Virtual
Private Network (VPN),
Work from home and/or
remote client services
Website and Hosting
Services
PC CHINA clients can always
enjoy our professional hosted email and website
solutions. Hosting your website and emails from
our servers enables us to block spam and viruses
before it reaches your infrastructure.
Wireless Internet
Access
PC CHINA clients enjoy secure
wireless access in their office for PDA or Laptop
mobility. Your wireless access point
can be used as an addition to your
existing wired network or a WLAN
replacement of your wired
network.
Hi Tech
Security
PC CHINA has recently added
Hi-Tech Security department to
provide solutions to our clients Video
surveillance - Watch your business from home.
Record video activity for up to a
year
Computer Repair
| Laptop Repair
We can supply you with Computer Repair
Experts. No matter what computer need you have we
have computer pros that are ready to roll to your
location.
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