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IT Support
Agreement | |
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First-Class Priority on site and
remote Desktop PC Support including end-user
training, desktop troubleshooting, software
updates and upgrades, new workstation
installations and new peripheral equipment
installations. |
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First-in-line priority 24/7 hardware
and software Server Support including software
updates and upgrades installation, hardware
upgrades and installations, new peripheral
equipment installations, public exchange server
monitoring and user/group account
setup. |
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On a daily basis, we perform backup
monitoring, and each week, we verify and if
necessary restore processes. |
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On a weekly basis, PC CHINA checks your
server for error logs, examines storage device
statistics, reviews file statistics, checks
server volumes and updates security
functions. |
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Each month, we review all users and
objects on the network to make sure that there
are no intruders, obsolete or unauthorized
accounts. |
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LAN/WAN/VPN Support Firewall
updates and upgrades, Remote Access, VPN
troubleshooting, Wireless systems and overall
network performance. |
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PC CHINA provides remote support via
internet, phone and email during normal business
hours. Our regular hours of operation are 9:00
am to 5:00 pm, Monday - Friday (ET), with a
four-hour response time (If onsite). |
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Unlimited users on PC CHINA backup mail
server. |
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Free pickup and delivery. |
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PC CHINA Global Management System (GMS)
to intercept and fix problems before they gain
a critical status of denial of
service. | |
| This package
covers all computer hardware/parts replace related
issues* |
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service agreement package described above is our
premium Platinum Package. Gold and Silver Packages
with fewer features also are available, or we can
customize packages specifically for your business.
Just let us know what your needs
are. |
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